Refund & Return Policy

At MoodlyCare, your happiness and comfort matter the most. If you are not fully satisfied with your order, we’re here to help.

1. Returns

• You may request a return within 7 days of delivery if:

  • The product is damaged or defective

  • You received the wrong item

  • The kit is missing items that were promised

• Products must be unused, in original packaging, and with proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, certain products (like skincare items, sheet masks, Ice/Face roll) cannot be returned once opened or used.

3. Refunds

• Once we receive and inspect the returned item, we’ll notify you of the refund status.

• Approved refunds will be processed to your original payment method within 2-3 business days.

• For Cash on Delivery (COD) orders, refunds will be issued via bank  wallet credit.

4. Exchanges

We currently don’t offer direct exchanges. If you need a different kit, please return the original and place a new order.

5. Cancellations

• Orders can be canceled within 12 hours of purchase if not yet shipped.

• Once shipped, the order cannot be canceled but may be eligible for return.

6. Contact Us

For any return or refund requests, email us at support@moodlycare.in with your order number and issue details.